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Managerial & Soft Skills Personal Development Yogyakarta

Professional Skills For Administrators And Secretaries

Instructor by : Sedjahterani, SE

OVERVIEW

The programme shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation’s goals.

BENEFITS

• Develop skills and make a greater contribution to your team.
• Become more proactive.
• Communicate confidently and effectively with your manager, colleagues and other departments.
• Deal with the difficulties and pressures of working for more than one person.
• Plan, organise and manage your time more effectively.
• Apply top tips for writing emails and letters.

OUTLINE

1. Supporting Your Manager/Department/Team

• How you and your manager can work together to build a team.
• Balancing the demands of more than one manager.
• Building a successful working relationship with your manager and team members.
• Prioritising your workload, being flexible when priorities change.

2. Communicating Confidently and Positively

• Communicating face-to-face with confidence.
• Projecting a confident and professional image.
• Effective listening skills.

3. Organisation and Time Management

• Establishing effective procedures – organising diaries and follow up.
• Managing your own and your manager’s time – organisation and planning techniques that get you in control.
• Organising meetings – key tips.
• Saving time using email.

4. Writing Clearly and Concisely

• Writing on behalf of others.
• Avoiding common mistakes.
• Planning and writing emails.

5. Communicating Effectively through Assertiveness

• Effective listening and questioning skills.
• Building rapport in face-to-face communication.
• Identifying passive, aggressive and assertive behaviour.
• Saying no without feeling guilty.

5. Personal Development

• Accepting new responsibilities and challenges with confidence.
• An action plan to implement and monitor your development.

TRAINING METHODS

Presentation

Discussion

Case Study

Evaluation

FACILITIES

Training Kit

Handout

Certificate

Lunch + 2 X Coffee Break

Souvenir

Form Pre-Registrasi

	Data Materi Training
Topik Training	: Professional Skills For Administrators And Secretaries
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*Jumlah Peserta	Estimasi Jumlah Peserta yang di ajukan
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*Jabatan	Jabatan/Divisi/Departement
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*Email Alternatif	eg: gmail, yahoo, hotmail
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