PT Fresh Galang Mandiri

Profesional - Komitmen - Kualitas

Professional Skills For Administrators And Secretaries

March 17, 2014

Professional Skills For Administrators And Secretaries

Jadwal Pelatihan Professional Skills For Administrators And Secretaries

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Instructor by : Sedjahterani, SE


The programme shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation’s goals.


  • Develop skills and make a greater contribution to your team.
  • Become more proactive.
  • Communicate confidently and effectively with your manager, colleagues and other departments.
  • Deal with the difficulties and pressures of working for more than one person.
  • Plan, organise and manage your time more effectively.
  • Apply top tips for writing emails and letters.


1. Supporting Your Manager/Department/Team

  • How you and your manager can work together to build a team.
  • Balancing the demands of more than one manager.
  • Building a successful working relationship with your manager and team members.
  • Prioritising your workload, being flexible when priorities change.

2. Communicating Confidently and Positively

  • Communicating face-to-face with confidence.
  • Projecting a confident and professional image.
  • Effective listening skills.

3. Organisation and Time Management

  • Establishing effective procedures – organising diaries and follow up.
  • Managing your own and your manager’s time – organisation and planning techniques that get you in control.
  • Organising meetings – key tips.
  • Saving time using email.

4. Writing Clearly and Concisely

  • Writing on behalf of others.
  • Avoiding common mistakes.
  • Planning and writing emails.

5. Communicating Effectively through Assertiveness

  • Effective listening and questioning skills.
  • Building rapport in face-to-face communication.
  • Identifying passive, aggressive and assertive behaviour.
  • Saying no without feeling guilty.

5. Personal Development

  • Accepting new responsibilities and challenges with confidence.
  • An action plan to implement and monitor your development.




Case Study



Training Kit



Lunch + 2 X Coffee Break


Form Pre-Registrasi

Data Materi Training

Topik Training : Professional Skills For Administrators And Secretaries
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