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DESCRIPTION
This course will be taught in an interactive manner, using lectures, lessons learned, practical examples, case studies, software demonstrations, a performance scorecard toolkit, and shared participant experiences. The goals of this three-day course are to: learn how to build, implement and manage with a balanced scorecard performance management system, and help participants develop necessary team skills and knowledge to implement a scorecard system in their organizations.
Participants will begin building a high-level scorecard using a nine-step methodology. The methodology uses standard terminology and concepts based on the original balanced scorecard framework from Harvard University and other sources. Included with the methodology is a performance scorecard toolkit to help users build their scorecard, one step at a time. The toolkit contains worksheets for each step in the methodology. Performance measurement software will be demonstrated to show how computer software can be used to assist in setting up the scorecard, and in collecting and reporting performance information.
YOU WILL LEARN
OBJECTIVE
This course shows a step-by-step methodology to build and implement a balanced scorecard strategic management system, either public or private sector. It includes a hands-on workshop to allow you to get practice in developing the balanced scorecard for a typical organization. You will have an opportunity to address some specific issues in your own organization.
COURSE CONTENT
1. Introduction
(Learning Objectives: Explain the concept and origin of the balanced scorecard; outline course modules; introduce the case studies; introduce participants; and discuss reference material)
2. Overview of the Balanced Scorecard (BSC)
(Learning Objectives: Explain the evolution of measurement and strategic management systems; define terms; list reasons for adopting a balanced scorecard system; identify the six steps needed to build a scorecard system and the three steps needed to implement these systems; identify challenges that need to be overcome; discuss indicators of successful systems; discuss time periods for a scorecard project; contrast the differences and similarities in scorecard systems for different organizations; discuss a typical BSC cycle)
3. Building the Balanced Scorecard
(Learning Objectives: Identify the six building steps — Using an organization assessment to set vision, mission and strategy, Defining strategic themes, choosing perspectives and developing objectives, Developing a Strategy Map, Defining performance measures, Developing Initiatives.
Case studies and examples will be selected from among several commercial, public sector and not-for-profit organizations that use the balanced scorecard for strategic management.
4. Building the Balanced Scorecard (Continued)
5. Implementing the Balanced Scorecard
(Learning Objectives: Identify and understand the three implementation steps – Using computers to communicate performance information, Cascading the scorecard throughout the organization, and Using scorecard information to improve performance)
Examples will be selected from among several commercial, public sector and not-for-profit organizations that use the balanced scorecard for strategic management.
6. Next Steps
(Learning Objectives: Understand the challenges of integrating balanced scorecard systems with other enterprise-wide systems; overcoming challenges to implementation)
Exercise: examine strategic change readiness in your organization.
7. Getting Your Scorecard On Track
(Learning Objectives: applying the BSC to your organization’s needs; discuss company-specific issues)
Exercise: Develop a scorecard action plan for your organization.
TRAINING METHOD
Presentation
Discussion
Case Study
Simulation/Practice
Evaluation
FACILITIES
Training Kit
Handout
Certificate
Lunch + 2 X Coffee Break
Souvenir
Data Materi Training | |
Topik Training | : Practical Balanced Scorecard |
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