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Malang Managerial & Soft Skills

Leadership Communication and Managing Emotion

Instructor by : Fauzan Asmara

DESCRIPTION

Communication is the process by which people create and share information and ideas with one another in order to reach mutual understanding and get things done. Effective communication is the foundation of positive and cooperative working relationships. Managers and supervisors have positions as leaders in their workplace and need to be able to communicate effectively with employees, colleagues, and upper management. As you face the pressures of doing more work with more stressful deadlines and workplace demands on personal time, you’re likely to find yourself in situations where it’s critical to control your emotions. The objective of this training session is to help managers and supervisors build more effective communication skills. This is an important course for anybody who wants to develop a better understanding of themselves and others to enhance personal and professional relationships.

OBJECTIVE

• Choose the method of communication that achieves the right result
• Gain insight into your communication style and how this affects others
•  Respond and adapt to others’ needs in a professional and timely manner
• Understand your personal leadership strengths and limitations, and connect your own personal values with those of your organisation.
• Develop your own leadership style: learn effective dialogue, revitalize your vision and build on your strengths
• Understand Emotional Intelligence and how to use it effectively
• How to break habitual thinking patterns to encourage less emotive reactions in the future.
• Understand how you use emotion to facilitate thought and behavior
• Discover how you can manage your emotions, and positively influence yourself and others
• Increase satisfaction and fulfilment at work
• Maintenance & Develop self esteem

OUTLINE

1. Connecting Leadership and Communication

2. The Barriers to Effective Communication

• Culture, background, and bias
• Noise
• Ourselves
• Perception
• Message
• Environmental
• Smothering
• Stress

3. Communication Skills

• Active Listening
• Feedback
• Non Verbal Behavior of Communication
• Speaking Hints

4. Definition of Leadership Communication

• Core Communication
• Managerial Communication
• Corporate Communication

5. Projecting a Positive Leadership Image

6. How Ethics Connects to Image or Ethos

7. Managing Emotion in work Place

• Know your emotion
• Techniques to identify and change the thinking patterns that are causing to experience negative emotions.
• Plan for future events to gain control of your emotions in the future.
• Boosting creativity and effectiveness at work to gain more profit and success

8. Emotional Intelligence in Leadership Communication

9. Decision Making

• The Importance of Management Decision Making
• Effectively Listening to Understand the Real Issue
• Learn to Creatively Brainstorm and Inspire Ideas and Solutions
• Steps to Effective Open Dialogue and Conflict Resolution and Maintaining Open Communications during the Decision Making Proces

PARTICIPAN

• Decision makers, Managers, Entrepreneurs
• Sales people, Negotiators, HR directors
• Any person who would like to find a new perspective in their work, to look at the bigger picture of what they do and have more success in relationships.

TRAINING METHOD

Presentation

Discussion

Case Study

Evaluation

FACILITIES

Training Kit

Flash disk

Handout

Certificate

Lunch + 2 X Coffee Breaks

Souvenir

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