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Managerial & Soft Skills Yogyakarta

Effective Communication and Negotiation Skill

Instructor by : Drs. H. Syafarudin Alwi M. Si.

DESCRIPTION

Effective communication skills are vital in every organisation. They’re even more important in global companies with employees who work flexible hours and at a distance. Yet these basic skills are all too often taken for granted. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. Effective communication leads to greater productivity, a better service for your clients and higher team morale.

Negotiation is an essential part of daily life; develop the ability to negotiate successfully, and get the results you want while strengthening working relationship

OBJECTIVE

1. Choose the method of communication that achieves the right result
2. Learn how to communicate professionally using telephone and email
3. Acquire techniques for connecting with people quickly and easily
4. Gain insight into your communication style and how this affects others
5. Respond and adapt to others’ needs in a professional and timely manner
6. Understand why sharing information and collaboration leads to success
7. Obtain strategies for dealing with difficult situations
8. Understand the very basic of negotiation, the negotiation stages, able to set plan, strategy and negotiation scenarios, able to use negotiation techniques and tactics.

OUTLINE

1. Communicating in a professional way

2. Considering the recipient

3. Developing rapport

4. Developing behavioural flexibility

5. Sharing information

6. Influencing and persuading others

7. Managing difficult situations

8. Negotiation: The Basic

• Definition and Role of Negotiation
• Characteristics of Negotiation
• Why Negotiation Fails?
• Individual and Team Negotiation.

9. Negotiation: The Process

• Stage-1: Negotiation Preparation
• Stage-2: Target, Strategy Scenario Determination
• Stage-3: Pre-Negotiation
• Stage-4: Face to face Negotiation
• Stage-5: Reaching Agreement
• Stage-6: After the Negotiation.

10. Negotiation:  The Techniques

• Tactics
• Counter Tactics for each Stage.

11. Negotiation: Simulation/Role Play

Simulation: Techniques and Tactics Implementation Role Play.

PARTICIPANT

People who want to improve their communication skills and get more from their business relationships with customers, suppliers and colleagues will really benefit from this Effective Communication training.

TRAINING METHOD

Presentation

Discussion

Case Study

Evaluation

FACILITY

Training Kit

Handout

Certificate

Lunch + 2 X Coffee Break

Souvenir

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