A team is a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. Although people teams may not satisfy all the requirements of the definition, the work to which they do often determines their effectiveness.
BENEFIT
Identify conflict management styles
Describe the skills necessary to effectively engage in conflict
Describe approaches to conflict in terms of the conflict management modes
Describe how their comfort level with engaging in conflict has changed (and, hopefully, increased)
Demonstrate improvements in conflict management skill set
Create a conflict management plan
OUTLINE
What is conflict and conflict management?
Why learn more about conflict and conflict management?
How do people respond to conflict?
Learning About Conflict Modes
Creating an Individual Conflict Management Plan
Successful conflict resolution depends on your ability to regulate stress and your emotions
Listening
Suggestions for Further Activities
Emotion control when faced with other people conflict
Conflict Resolution Techniques:
WIN/WIN Approach
Managing Emotions
Negotiation Skills
Assertiveness Skills
Persuasive Skills
Outcomes:
Increased employee morale
Increased employee productivity
Increased employee communication
Increased customer satisfaction
Increased customer base
Increased profitability
Identify the ways to help other people safely manage some of their repressed or expressed anger
Developing a Positive Team Perspective about Conflict
Developing a Consensus Decision
Intrateam Communication
Suggestions for Further Activities
PARTICIPANT
Team leader, supervisor, manager and anyone who want to improve their skills