PT Fresh Galang Mandiri

Profesional - Komitmen - Kualitas

Conflict Management

January 3, 2014

Conflict Management

Jadwal Pelatihan Conflict Management

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A team is a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable. Although people teams may not satisfy all the requirements of the definition, the work to which they do often determines their effectiveness.


  • Identify conflict management styles
  • Describe the skills necessary to effectively engage in conflict
  • Describe approaches to conflict in terms of the conflict management modes
  • Describe how their comfort level with engaging in conflict has changed (and, hopefully, increased)
  • Demonstrate improvements in conflict management skill set
  • Create a conflict management plan


  • What is conflict and conflict management?
  • Why learn more about conflict and conflict management?
  • How do people respond to conflict?
  • Learning About Conflict Modes
  • Creating an Individual Conflict Management Plan
  • Successful conflict resolution depends on your ability to regulate stress and your emotions
  • Listening
  • Suggestions for Further Activities
  • Emotion control when faced with other people conflict
  • Conflict Resolution Techniques:
  • WIN/WIN Approach
  • Managing Emotions
  • Negotiation Skills
  • Assertiveness Skills
  • Persuasive Skills
  • Outcomes:
    • Increased employee morale
    • Increased employee productivity
    • Increased employee communication
    • Increased customer satisfaction
    • Increased customer base
    • Increased profitability
  • Identify the ways to help other people safely manage some of their repressed or expressed anger
  • Developing a Positive Team Perspective about Conflict
  • Developing a Consensus Decision
  • Intrateam Communication
  • Suggestions for Further Activities


Team leader, supervisor, manager and anyone who want to improve their skills 




Case Study



Training Kit



Lunch + 2 X Coffee Break


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Topik Training : Conflict Management
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